We want your hair to look and feel its best. If you are unsatisfied with your purchase, please review our return guidelines below.
- Return Eligibility: You may request a return or exchange within 7 days of receiving your order. Items must remain in their original, sealed, and unused condition.
- Damaged or Incorrect Items: If you receive a damaged or incorrect product, please notify us within 48 hours of delivery along with photographic proof. We will facilitate a replacement or refund immediately.
- Process: Contact our support team with your order number. Once we verify the condition of the returned product, we will guide you through the next steps for a resolution.
- Refunds: Once approved, refunds are processed within 10-15 working days via your original payment method (Bank Transfer, EasyPaisa, or Store Credit).
- Non-Returnable Items: For health and hygiene reasons, any hair care product that has been opened, unsealed, or shows signs of use cannot be returned.